1. Introduction
At HiNet, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share the information we obtain from you when you use our application and services.
Last Updated: October 29, 2025
2. Information We Collect
2.1 Information You Provide to Us
When you register and use our services, we may collect the following information:
- Account Information: Name, email address, phone number
- Payment Information: Credit card details or other payment methods (stored securely and encrypted)
- Device Information: Device type, operating system, unique device identifier (IMEI/MEID)
- Usage Information: Purchased plans, data consumption, transaction history
2.2 Information We Collect Automatically
When using the application, we may automatically collect:
- IP address and approximate geographic location
- Information about how you use the application and service
- Error logs and technical performance data
- Cookies and similar tracking technologies
2.3 Information from Other Sources
We may obtain information about you from other sources such as:
- Payment service providers
- Local network partners
- Identity verification services
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Service: To activate and manage your eSIM account
- Process Payments: To process transactions and billing
- Communicate with You: To send updates, important notifications, and technical support
- Improve Service: To analyze usage and improve the application and services
- Security and Protection: To prevent fraud and protect the security of our services
- Legal Compliance: To comply with applicable laws and regulations
- Marketing: To send promotional offers (with your prior consent)
4. Sharing Information
We do not sell your personal information to third parties. We may share your information only in the following cases:
4.1 Service Providers
We share information with trusted service providers who assist us with:
- Payment processing
- Providing local network services
- Hosting and data storage
- Data analytics
- Customer service
4.2 Legal Compliance
We may disclose your information if required by law or to respond to:
- Court orders or legal proceedings
- Government agency requests
- Protection of our rights or property
- Prevention of fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We take strict security measures to protect your information, including:
- Encryption of data in transit and at rest (SSL/TLS)
- Secure servers with advanced firewalls
- Multi-factor authentication
- Continuous monitoring for suspicious activities
- Regular security assessments
- Employee training on data protection
However, no system can be 100% secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it by law.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you
- Correction: Update or correct your personal information
- Deletion: Request deletion of your personal information
- Objection: Object to the processing of your information
- Restriction: Request restriction of processing your information
- Portability: Obtain a copy of your data in a usable format
- Withdraw Consent: Withdraw your consent to process your data at any time
To exercise any of these rights, please contact us at: [email protected]
8. Cookies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our services
- Improve user experience
- Measure the effectiveness of marketing campaigns
You can control cookies through your browser settings. Note that disabling cookies may affect application functionality.
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete that information.
10. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence. We ensure that any international data transfers are made in accordance with applicable laws and with appropriate security measures to protect your information.
11. Marketing and Communications
We may send you marketing emails about our products, services, and special offers. You can opt out of these messages at any time by:
- Clicking the "unsubscribe" link in the email
- Updating your communication preferences in the app settings
- Contacting us directly
Note that even after opting out, we may continue to send non-promotional messages related to your account and the services you use.
12. Links to External Sites
Our application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any external site you visit.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
- In-app notification
Your continued use of our services after the changes take effect constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
We will do our best to respond to your inquiries as soon as possible.
15. Consent
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree to these terms, please do not use our services.