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Our technical support team is ready to help you anytime. Feel free to contact us for any inquiry or issue.
Frequently Asked Questions
What is eSIM?
eSIM (electronic SIM) is a digital SIM card embedded in your device that allows you to activate a cellular plan from a carrier without using a physical SIM card. You can download an eSIM profile digitally and activate it instantly.
How do I know if my device supports eSIM?
Most modern smartphones support eSIM technology, including:
- iPhone XS and later
- Samsung Galaxy S20 and later
- Google Pixel 3 and later
- iPad Pro 11-inch (3rd generation) and later
You can check if your device supports eSIM through the app or by contacting our technical support.
How can I activate eSIM?
Activating eSIM is very simple:
- Download the HiNet app from App Store or Google Play
- Create an account or sign in
- Choose the country and suitable plan
- Complete the payment process
- Scan the QR code or use manual activation method
- Follow the instructions to complete activation
Can I use eSIM with my regular SIM card?
Yes! Most devices that support eSIM allow you to run both the electronic SIM and physical SIM simultaneously (Dual SIM). You can use eSIM for data while traveling and keep your original SIM for calls and messages.
What is the validity period of the plan?
The validity period varies depending on the plan you choose. The validity period starts from the moment you activate the plan. You can view the details of each plan in the app before purchasing.
What happens if I run out of data?
If you run out of data, you can easily purchase an additional plan or recharge your current plan through the app. We'll send you notifications when you're approaching the end of your data.
Can I get a refund?
You can request a refund within 24 hours of purchase if you haven't activated the plan. After activation, refunds are only available in cases of documented technical failures. For more details, please refer to our Terms & Conditions.
Is the service secure?
Yes, we use the latest encryption and security technologies to protect your data and personal information. All transactions are 100% encrypted and secured. For more information, see our Privacy Policy.
In how many countries does the service work?
HiNet service is available in over 200 countries and regions worldwide. You can check service availability in your destination through the app.
Do you support roaming in multiple countries?
Yes! We offer regional and global plans that allow you to use the same plan in multiple countries. For example, we have plans for Europe, Asia, Middle East, and global plans.
What should I do if I encounter a technical problem?
If you encounter any issue:
- Check your internet connection and network settings
- Make sure roaming and cellular data are enabled
- Restart your device
- Check the help section in the app
- If the problem persists, email us at [email protected]
Tips and Guidelines
Data Saving Tips
- Use free Wi-Fi networks when available
- Disable automatic app updates
- Reduce video quality when watching
- Use data saver mode in apps
- Stop automatic photo uploads in messaging apps
Recommended Settings
- Make sure to enable roaming in device settings
- Select eSIM as the primary data line
- Restart your device after activation
- Update your operating system to the latest version
Business Hours
Our technical support team is available 24/7 to answer your inquiries and help you resolve any issues you may encounter.
Contact Methods
📧 Email: [email protected]
📱 WhatsApp: 0539238869
We strive to respond to all inquiries within 24 hours.