1. Introduction
Welcome to HiNet. These Terms and Conditions govern your use of the HiNet application and services. By using our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
Last Updated: October 29, 2025
2. Service Definition
HiNet is a platform that provides electronic SIM card (eSIM) services for use in over 200 countries worldwide. The service allows users to purchase and activate cellular data packages through the application without the need for a physical SIM card.
3. Eligibility and Registration
3.1 Eligibility Requirements
You must be of legal age according to your country's laws to use our services. By using HiNet, you confirm that you have the legal capacity to enter into a binding contract.
3.2 User Account
When registering, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur through your account.
4. Services and Plans
4.1 Purchasing Plans
You can purchase data plans through the application. All prices are displayed in local currency and include applicable taxes where relevant.
4.2 Service Activation
After purchase, you will receive activation instructions through the application. You must follow these instructions to activate the eSIM on your device.
4.3 Plan Validity
Each plan has a specified validity period starting from the activation date. Expired plans will not be refunded or extended.
5. Payment and Billing
5.1 Payment Methods
We accept payment via credit and debit cards and electronic wallets available in the application.
5.2 Pricing
We reserve the right to change service prices at any time. You will be notified of any substantial price changes before they are applied.
5.3 Invoices
You will receive an electronic invoice for each purchase via the email registered to your account.
6. Refund and Cancellation Policy
6.1 Refunds
You can request a refund within 24 hours of purchase if you have not activated the plan. After activation, refunds are only available in cases of documented technical failures.
6.2 Cancellation
You can cancel your subscription at any time through the application. Fees for the remaining period of an active plan will not be refunded.
7. Service Usage
7.1 Acceptable Use
You agree to use the service only for legal and legitimate purposes. Using the service for any illegal, harmful, or network security-threatening activity is prohibited.
7.2 Restrictions
You are prohibited from:
- Using the service for fraudulent or illegal activities
- Attempting to breach or disrupt the security of the service
- Using automated devices or software to access the service
- Misusing the network in ways that affect other users
- Reselling or transferring the service without prior permission
8. Technical Requirements
To use the eSIM service, your device must be compatible with eSIM technology. You can check compatibility through the application or our website. HiNet is not responsible for incompatibility or technical issues related to your device.
9. Limitation of Liability
9.1 Service Quality
We strive to provide high-quality service, but we do not guarantee that the service will always be available without interruption or free from errors. Connection quality may be affected by factors beyond our control.
9.2 Disclaimer
HiNet is not liable for any direct or indirect damages resulting from the use or inability to use the service, including loss of data, profits, or business interruption.
10. Intellectual Property
All rights and intellectual property in the application, service, and content are owned by HiNet. You may not copy, modify, distribute, or reproduce any part of the service without prior written permission.
11. Data Protection and Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal data.
12. Service Termination
We reserve the right to suspend or terminate your account and access to the service at any time if you violate these terms or for other reasons we deem necessary. In case of termination, payments for unused services will not be refunded unless the termination was due to an error on our part.
13. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service after any changes constitutes acceptance of the modified terms.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the competent courts in the Kingdom of Saudi Arabia.
15. Contact Information
If you have any questions about these Terms and Conditions, you can contact us at:
Email: [email protected]
16. General Provisions
16.1 Severability
If any provision of these terms is found to be unlawful or invalid, it will not affect the validity and enforceability of the remaining provisions.
16.2 Waiver
Our failure to exercise or enforce any right or provision of these terms does not constitute a waiver of that right or provision.
16.3 Entire Agreement
These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and HiNet regarding the use of the service.